Order Cancellation

Customers may request to cancel their order before it has been dispatched. Once an order has been shipped, it can no longer be cancelled and will instead be subject to our Return & Refund Policy.

How to Cancel an Order

To request an order cancellation, please contact our customer support team as soon as possible via email or WhatsApp. We recommend contacting us immediately after placing your order to avoid dispatch.

Cancellation Approval

All cancellation requests are reviewed based on the current status of the order. If your order has not yet been processed or dispatched, your cancellation request will be approved and no further action will be required.

Orders Already Dispatched

If your order has already been handed over to our courier partner, it cannot be cancelled. Once delivered, you may request a return if your order qualifies under our Return & Refund Policy.

Refund for Cancelled Orders

If a prepaid order is successfully cancelled before dispatch, your refund will be processed within 2–5 business days using your preferred refund method, including Bank Transfer, Nayapay, Sadapay, Raast, Easypaisa, or JazzCash.

Order Modifications

If you need to update your delivery address, phone number, or any other order details, please contact us before your order is dispatched. While we’ll do our best to accommodate your request, changes cannot be guaranteed once order processing has begun.

Need Assistance?

If you need to cancel or modify an order, please contact us at [email protected] or via WhatsApp during business hours. Our support team will be happy to assist you.